The customer agrees and acknowledges that the use of the Mobile App/Website is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law.
The information contained in this Website / Application is for general information purposes only. The information is provided by Ola and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Ola. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the Website / Application up and running smoothly. However, Ola takes no responsibility for, and will not be liable for, the Website / Application being temporarily unavailable due to technical issues beyond our control.
This Site/ Application/ Services is/are operated /provided by ANI Technologies Private Limited.
These terms and conditions ("User Terms") apply to Your visit to and use, of the Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the "I ACCEPT" button, You are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND OLA IN RESPECT OF THE USE AND SERVICES OF THE SITE.
Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy available at https://www.olacabs.com/info/faqs#privacyPolicy.
By accepting these User Terms, you also allow Ola to send you promotional emails and SMS alerts from time to time.
IT IS HEREBY EXPRESSLY CLARIFIED THAT THESE USER TERMS WILL NOT APPLY TO A CUSTOMER TAKING ‘OLA CORPORATE RIDES’ I.E., FOR CUSTOMERS WHO ARE EMPLOYEES OF CORPORATE ENTITIES WITH WHOM OLA HAS A DIRECT ARRANGEMENT.
All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:
You shall choose to pay for the Service Fee by either of the following four methods:
You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of time subject to a Cancellation Fee as explained below:
In Micro/Mini/Prime/Sedan/Suv/Luxury/Rental Cancellation fee will be charged
You shall not smoke and drink in the Vehicles or misbehave with the Driver or act in violation of Applicable Law. In the event You are found to be involved in the activities set out above, You shall be liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event You fail to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by Ola.
We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.
By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold Ola, TFS, their affiliates, their licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) Your violation or breach of any term of these User Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your violation of any rights of any third party, including the TPSPs \or (c) Your use or misuse of the Application or Service.
You agree that when posting Posted Content, You will not:
Ola alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to
Third party trademarks may appear on this Site/ Application and all rights therein are reserved to the registered owners of those trademarks. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use.
You may use information on the Site purposely made available by Ola for downloading from the Site, provided that You:
If permitted by Ola, You may establish a hypertext link to the Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Us. You must not use on Your site or in any other manner any Ola trademarks or service marks or any Content belonging to Ola and appearing on the Site, including any logos or characters, without our express written consent. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without our prior written consent.
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties instead that is acceptable considering all the circumstances, taking into account the content and the purpose of these User Terms.
In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between You and Ola, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.
You shall not assign Your rights under these User Terms without prior written approval of Ola. Ola can assign its rights under the User Terms to any affiliate.
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, "Disputes") the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of Ola as Ola may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator mutually appointed by Ola and You. The place of the arbitration shall be Bengaluru, Karnataka, unless otherwise mutually agreed by Ola and You in writing. Subject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in Bangalore, India.
The terms and conditions contained in this document ("T&Cs") is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. BY CLICKING ON THE "I ACCEPT" BUTTON, (I) YOU ARE CONSENTING TO BE BOUND BY THESE T&C’s FOR USE OF THE SITE AND (II) YOU ARE APPOINTING OLA AS YOUR REPRESENTATIVE FOR THE PURPOSE OF BOOKING THE SAME VEHICLE FOR THE SAME ROUTE ON BEHALF OF YOURSELF AND OTHER CO-PASSENGERS, FOR ACCESS OF THE SITE BY ACCEPTING THE PERMIT HOLDER SERVICE AGREEMENT. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE TERMS AND CONDITIONS BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE SITE, BECAUSE YOU SHALL BE BOUND BY ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. If You do not accept any of the Terms and Conditions or the Permit Holder Service Agreement, then please don’t use the Site or avail any of the Services being provided therein. YOU AGREEING TO THESE TERMS AND CONDITIONS and the PERMIT HOLDER SERVICE AGREEMENT SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND OLA IN RESPECT OF THE USE OF THE SITE.
All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:
"Account" refers to the account created by Customer on the Site.
"Act" means the Motor Vehicle Act, 1988 and the rules made thereunder and includes any amendment, modification or re-enactment of the same, or any other succeeding enactment for the time being in force.
"Applicable Laws" shall mean and include all applicable statutes, enactments, acts of legislature or the Parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court, in India.
"Authorised Driver" shall mean and include such individuals, who hold a valid Contract Carriage Permit; and as may be evaluated, appointed and trained by the Permit Holder to provide the transportation services on behalf of the Permit Holder in accordance with the Permit Holder Terms & Conditions and the Applicable Law.
"City of Operation" shall mean the State in which OLASHUTTLE is launched and the Customers and Permit Holders avail and render the Services respectively. For clarity, the Service rendered by the Permit Holders and availed by the Customers shall always be in the same city.
"Co –Passenger" shall mean the other Customers who have collectively booked the ride through a common representative on the same Vehicle using the Site.
"Customer" or "You", "Your or "Yourself" means any person who accesses the Site and/or uses the Services on the Site through an Account.
"OLA" or "Us" means ANI Technologies Private Limited, a Company registered under the Companies Act, 1956 and having its registered office at Regent Insignia, #414, 3rd, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore - 560034, India.
"Permit Holder" means such persons who have been granted valid and subsisting Contract Carriage Permits by the transport authorities in the City of Operation under the Act and the rules made thereunder and have entered into an agreement for subscription with Ola to list their Vehicles on the Site in the City of Operation, and operate according to the terms and conditions applicable to such subscription.
"Permit Holder Service Agreement" refers to the agreement between the Permit Holder and the Customers through their representative for provision of Services, in accordance with the Permit Holder T&Cs and these T&Cs.
"Permit Holder T&Cs" refers to the Permit Holder terms and conditions which are available at the Site and have been accepted by the Permit Holder upon subscription to the Site.
"Service(s)" includes (a) facilitating the provision of services from the Permit Holder of transporting Customers within the City of Operation, who have collectively booked their ride through a common representative, on the same Vehicle of the Permit Holder, from the pick-up point(s) to the drop-off point(s) as communicated by the Customers at the time of making the booking on the Site; and (b) payment collection from Customers through Ola Money and its settlement with the Permit Holder, to facilitate the transactions between the Customers and the Permit Holder; and (c) such other services as may be determined by Ola from time to time.
"Site" shall mean the mobile application ("OLASHUTTLE") an online booking platform, which is owned and operated by Ola and includes any upgrades from time to time and any other software that enables the use of the application or such other URL as may be specifically provided by Ola.
"Substitute Vehicle" shall mean another Vehicle whether or not arranged by the same Permit Holder, offering the service of transporting Customers to its destination, in the event of a Vehicle breakdown. For clarity, such Substitute Vehicle may not necessarily be availed or booked using the Site.
"Vehicle" means the maxicab(s)/omnicab(s) listed by the Permit Holders on the Site to be used, to transport Customers in the City of Operation where it is registered, where such Customers have collectively booked their ride through a common representative on such Vehicle using the Site.
You may offer a request to avail the Service on the Site after accepting these T&Cs and the Permit Holder Service Agreement. By offering a request to avail the Service on the Site You are bound by these T&Cs and the Permit Holder Service Agreement.
We will store the information provided by You for matters connected to the request for offer of Service and incidental thereto. Further, information relating to the Service will be sent to You on Your mobile number or email ID registered with Us by You. You may promptly inform Us on any change in the contact information provided.
We will not be responsible for any change in the mobile number/e-mail ids which have not been updated on the Site by You. We will not be liable for any loss incurred due to the inappropriateness of the mobile or email or any other communication medium.
We may, upon receiving the offer by You to avail the Service, accept the offer and initiate the Service including the booking of the Vehicle, which shall be informed to You through the Site or vide an SMS and/or email.
In the event the aforesaid offer is accepted by Us, You shall be sent the booking details including the Authorized Drivers name and contact details, Vehicle registration number, charges and the pick up and drop points estimated time of arrival ("ETA"), estimated travel time ("ETT") and such other details as We may determine from time to time. You hereby understand, agree and consent to the receipt of such messages from Us.
You shall be responsible for immediately reporting the errors, if any, occurred in the transmission of information regarding the initiation of Service, to You. You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS/email and/or failure to inform Us of the incorrect and/or inaccurate details immediately.
Online payment for trips shall be made to Us in advance of the transportation services, through an e-wallet (OLA MONEY POWERED BY ZIPCASH). When You choose to make an online payment, We shall collect the fare from You as the representative of the Customer. Collection of the fare on behalf of the Customers and the handing over the fare to the Permit Holder shall in no way imply that the transportation services are being provided to You by Us.
The processing of payments or credits, as applicable, in connection with your use of the Payment Method will be subject to the terms, conditions, and privacy policies of the Payment Processor and/or OLAMONEY POWERED BY ZIPCASH that We engage for the purpose. We will not be responsible for any errors by the Payment Processor. In connection with your use of the Services, We will obtain certain transaction details, which We will use solely in accordance with its privacy policy.
We will generate the invoice on behalf of the Permit Holder servicing your request, which will be sent across to your registered e-mail. Please note that the charges mentioned in the invoice are exclusive of traffic surcharge. Any payment made is non-refundable.
We do not take responsibility or liability for the actions, products, content and services on the Site, which are linked to affiliates and / or third party websites using Our APIs or otherwise. In addition, We may provide links to the third party websites of affiliated companies and certain other businesses for which, We assume no responsibility for examining or evaluating the products and services offered by them, and We do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). We do not in any way endorse any third party website(s) or content thereof.
We welcome links to this Site. You may establish a hypertext link to the Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Us. You must not use on your site or in any other manner any Ola trademarks or service marks or any Content belonging to Ola and appearing on the Site, including any logos or characters, without Our express written consent. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without Our prior written consent.
We reserve the right to modify, terminate or suspend Services to You at any time without prior notice due to any changes in internal policy or the Applicable Laws or any breach of these T&Cs by You or for any reason whatsoever. You can terminate Your Account by submitting a request to Us at shuttlesupport@placabs.com. We will make every effort to respond to Your request for termination at the earliest. You will remain responsible for all transactions that occurred prior to termination of Your Account.
Your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis. We disclaim all warranties of any kind about Our Services or the Site, whether express or implied including without limitation, any representation or warranty about for accuracy, availability, continuity, uninterrupted access, timeliness, sequence, quality, performance, security, merchantability, fitness for any particular purpose, non-infringement or completeness.
Without prejudice to the forgoing paragraph, We do not warrant that:
Nothing on the Site constitutes, or is meant to constitute, advice of any kind.
Any notice or notification in relation to these T&Cs which You wish to make to Us must be made in writing to:
Attn: Shuttle Support Team
Address: 4th Floor, Cherry Hills Building, Embassy Golf Links Business Park, Koramangala Inner Ring Road,
Domlur.
E-mail: shuttlesupport@olacabs.com
We shall not be liable for any failure to perform any obligations under this T&Cs, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues.
For the Purpose of this clause "Force Majeure Event" shall mean any event arising due to any cause beyond the reasonable control of Ola.
We respect the intellectual property of others. In case You feel that your work has been copied in a way that constitutes copyright infringement, You can write to Us at shuttlesupport@olacabs.com.
Our failure, delay or omission to exercise or enforce any rights or provisions of these T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to Services or T&Cs should be filed within 3 (Three) months from when the cause of action arose. Any claims filed beyond this time period shall be barred.
The procedure of escalation of complaints shall be as follows:
Escalation Level – 1: Write to Team Ola Shuttle
Address: 4th Floor, Cherry Hills Building,
E-mail: shuttlesupport@olacabs.com
Response Time: 72 hours
If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By registering at or merely browsing on Our Site, You have unconditionally agreed to be bound by all of these terms and conditions of Service for use and access of the Site. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE SITE, BECAUSE YOU SHALL BE BOUND BY ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. If You do not accept any of the User Terms, then please don’t use the Site or avail any of the Services being provided therein. YOU AGREEING TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND ZIPCASH IN RESPECT OF THE SERVICES OFFERED/AVAILED USING THE SITE.
"Act" shall mean the Payment and Settlement Systems Act, 2007 and shall include any amendment, modification or re-enactment of the same, or any other succeeding enactment for the time being in force.
"Account" shall mean and refer to the account created by the Customer on the Site after providing the Registration Data for availing the Services provided by Zipcash.
"ANI" shall mean ANI Technologies Private Limited, a company incorporated under the provisions of the Companies Act, 1956 and having its registered office at, Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore – 560034. ANI is one of the registered merchant with Zipcash, which has Zipcash Wallet as one of payment option.
"Applicable Laws" shall mean and include all applicable statutes, enactments, acts of legislature or the Parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court and applicable international treaties and regulations, in force at the relevant time in India.
"Charges" shall mean any charge and/or fee levied by Zipcash to the Customer for availing the Service(s), a full list of such charges/fees would be available at https://www.zipcash.in/User/PricingPolicy.html.
"Customer" or "You" or "Your" or "Yourself" shall mean and refer to a person who has an Account for the purpose of availing the Services and who has accepted these User Terms. Customer shall also include a dealer who buys, sells or resells Zipcash Coupons.
"Merchant" shall mean an individual or a duly incorporated organization that accepts payments for its products/services through the Zipcash Payment Options.
"PPI Guidelines" shall mean the Issuance and Operation of Pre-paid Payment Instruments in India Directions, 2009 issued by RBI and updated from time to time.
"RBI" shall mean the Reserve Bank of India.
"RBI Regulations" shall mean the Act and the rules and regulations made thereunder and shall include any notifications, master circulars, instructions or guidelines issued and updated by the RBI from time to time, in relation to the same.
"Service(s)" shall mean and include without limitation the facilitation of payments to Merchant/(s) for the products/services availed by the Customer from the Merchant/(s) using the Zipcash Payment Options and enabling receipt of such payments by the Merchant.
"Site" shall mean the website www.zipcash.in and such other websites and mobile applications as may be developed and /or operated by Zipcash whether singly or in collaboration/partnership with another entity. For clarity, the site shall include without limitation the Ola Money powered by Zipcash mobile application.
"Transaction" shall mean every payment request or order placed by the Customer using the Zipcash Payment Options. For clarity, Transaction shall include failed Transactions.
"User Terms" or "T&Cs" shall mean and refers to these terms and conditions that are available on the Site, and which govern the use of Services.
"Wallet to Wallet Transfer" shall mean and refer to a service wherein the Customers may transfer funds from their Zipcash Wallet to another Zipcash Wallet.
"Wallet to Bank Transfer" shall mean and refer to a service wherein the Customers can transfer funds from their Zipcash Wallet to a designated savings or current bank account
"Zipcash" or "We" or "Us" or "Our" or "Ourselves" shall mean and refer to Zipcash Card Services Private Limited, a company incorporated under the Companies Act, 1956 and having its corporate office at 323, Corporate Centre, Nirmal Lifestyle, LBS Marg, Mulund W, Mumbai – 400080 and shall include its successors and assigns.
"Zipcash Coupon(s)" shall mean and include a prepaid payment instrument in the nature of a coupon issued by Zipcash whether singly or in collaboration with another entity available to Customers in the physical form or digital/electronic form.
"Zipcash Payment Options" shall mean and include Zipcash Coupon/(s), Zipcash Wallet and other such payment instruments as may be owned and operated by Zipcash, whether singly or in collaboration with another entity.
"Zipcash Wallet" or "Wallet" shall mean and refer to a pre-paid payment instrument, in the nature of an electronic vault for currency, issued by Zipcash whether singly or in collaboration with another entity available to the Customers, in the electronic form, which is routed through mobile phones, internet, computer systems or through other media. For clarity, Ola Money powered by Zipcash is a Zipcash Wallet.
Notwithstanding anything contained under these User Terms, We reserve the right to terminate Your membership, refuse to provide You with access to the Site and/or refuse to provide the Services to You, if it is brought to Our notice or if it is discovered that You are not Eligible to register on/use the Site under these User Terms and/or Applicable Laws.
You will defend, indemnify and hold harmless Zipcash and each of their affiliates(and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim (as defined herein below) that arises out of or relates to the use or misuse of the Services or any violation of these User Terms.
You will defend, indemnify and hold harmless Zipcash and each of their affiliates(and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim (as defined herein below) that arises out of or relates to the use or misuse of the Services or any violation of these User Terms.
Any notice or notification in relation to these User Terms which You wish to make to Us must be made in writing to:
Attn: Zipcash Card Services Private Limited
Address: 323, Corporate Centre, Nirmal Lifestyle, LBS Marg, Mulund W, Mumbai – 400080.
E-mail: care@zipcash.in
If You are not satisfied with the quality of Service(s) offered or have any other complaints or grievance pertaining to the Services, please contact Us in the following ways:
Over phone: Customer care centre: Customers can call on 080-46656299available from 9am to 5 pm.
Over email: Send Us an email at care@zipcash.in
The escalation matrix for complaints shall be as follows:
Level – 1: You may email Our support executives at care@zipcash.in or call our customer care centre on 080-46656299.
Response Time: Seven Business Days from date of receipt of the email
Level – 2: You may write to our Grievance Officer, at the below address
Attn: Zipcash Card Services Private Limited
Address: 323, Corporate Centre, Nirmal Lifestyle, LBS Marg, Mulund W, Mumbai – 400080.
E-mail: care@zipcash.in
Response Time: Fifteen Business Days from date of receipt of the email
This privacy policy ("Privacy Policy") addresses the privacy rights regarding the collection, use and protection of the information provided by the customers ("you", "your", "users") to Zipcash Card Services Private Limited ("Our", "Us", "We", "Zipcash") while registering Your account ("Account/Zipcash Wallet") at Our Site. You may register at Our website or such other websites and mobile applications as may be developed by Zipcash and/or Zipcash under a cobranding arrangement with an entity ("Site") from time to time. We have copyright over this Privacy Policy. Use by third parties, even by way of extract, for any purposes is not allowed. Infringements may be subject to legal action.
The information as stated in 2.1.2 and 2.1.3 may be collected, used and processed by Us directly, or by a third party engaged by Us for the purpose of providing the payment gateway services on Our Site. Where any such information is collected, used and processed by a third party, You hereby consent to the transfer of the Personal Information to Us and Our affiliates.
Cookies may be used for the following purposes:
A "Force Majeure Event" shall mean any event that is beyond Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You may not be able to avail the services, or access the Site, feature or content either in part or in full.
We shall address Your grievances with respect to processing of information provided in relation to this Privacy Policy in a time bound manner. For this purpose, We hereby designate a grievance officer to redress to any of Your grievances in a timely manner and within 1 (One) month from the date of receipt of grievance.
Grievance Officer
Contact information: 080-46656299, care@zipcash.in
This Privacy Policy shall be governed by and construed in accordance with the laws of India. All disputes in relation to the Privacy Policy will be adjudicated exclusively before a competent court in Bangalore, Karnataka only.
Ola Select is operated and provided to You by ANI Technologies Private Limited.
These terms and conditions ("User Terms") apply to Your visit to and use of the Ola Select feature on the Site whether through a computer or a mobile phone, as well as to all information, recommendations and or services provided to You on or through the Ola Select feature on the Site, the Service and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the "I ACCEPT" button, You are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE OLA SELECT ON THE SITE. If You do not accept any of the User Terms, then please do not use Ola Select on the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND OLA IN RESPECT OF THE USE AND SERVICES OF OLA SELECT ON THE SITE.
All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:
You will be "Eligible" to use Ola Select only when You fulfil all of the following conditions:
Ola offers information and a means to obtain transportation services offered by the TPSP, which may be requested through phone, via call centre, Site, the use of Application or through any other channel made available by Ola for ‘booking’ purposes. . All services provided by Ola to You by means of Your use of the booking channel, for booking purposes, are hereinafter referred to as the "Service". The Service allows You to send a request through Ola to a TPSP on the Ola network. The TPSP has sole and complete discretion to accept or reject each request for Service. If the TPSP accepts a request, Ola, notifies You and provides information regarding the TPSP - including Driver name, Vehicle license number, and telephone contact details of the TPSP. Ola shall procure reasonable efforts to bring You into contact with a TPSP in order to obtain transportation service, subject to the availability of TPSP in or around Your location at the moment of Your request for such services.
All issues, opinions, suggestions, questions and feedback while availing Ola Select Services may be communicated to us through email address mentioned on the Site or Application. Ola shall endeavor to respond to Your issues within 7 (seven) working days of Your reporting the same and endeavor to resolve it at the earliest. It is hereby clarified that issues are resolved on severity basis, and certain issues may be resolved earlier than the others. However, Ola shall not be liable for any damages or losses in the event You are not satisfied with any such resolution.
We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.
By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold Ola, its affiliates, its licensors, and each of its officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) Your violation or breach of any term of these User Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your violation of any rights of any third party, or (c) Your use or misuse of the Ola Select Service/(s).
Third party trademarks may appear on Ola Select/Site/ Application and all rights therein are reserved to the registered owners of those trademarks. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use.
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties instead that is acceptable considering all the circumstances, taking into account the content and the purpose of these User Terms.
In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between You and Ola, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.
Ola reserves the right, at its sole discretion, to modify or replace any or a;; of these User Terms. Your continuous use of Ola Select after such modification or replacement shall be deemed to be acceptance of the revised terms by You.
You may not assign Your rights under these User Terms without prior written approval of Ola. Ola can assign its rights under the User Terms to any affiliate.
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively,"Disputes") will be subject to the exclusive jurisdiction of courts in Bangalore, India.
Ola Credit is operated and provided to You by ANI Technologies Private Limited.
These terms and conditions ("User Terms") apply to your visit to and use of the Ola Credit feature on the Site whether through a computer or a mobile phone, as well as to all information, recommendations and or services provided to You on or through the Ola Credit feature on the Site, the Service and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the "I ACCEPT" button, You are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE OLA CREDIT ON THE SITE. If You do not accept any of the User Terms, then please do not use Ola Credit on the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND OLA IN RESPECT OF THE USE AND SERVICES OF OLA credit ON THE SITE.
All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:
You will be "Eligible" to use Ola Credit only when You fulfil all of the following conditions:
If You reside in a jurisdiction that restricts the use of Ola Credit because of age, or restricts the ability to enter into contracts such as this User Terms due to age, You must abide by such age limits.
All issues, opinions, suggestions, questions and feedback while availing Ola Credit Services may be communicated to us through the following email address support@olacabs.com . Ola shall endeavor to respond to Your issues within 7 (seven) working days of Your reporting the same and endeavor to resolve it at the earliest. It is hereby clarified that issues are resolved on severity basis, and certain issues may be resolved earlier than the others. However, Ola shall not be liable for any damages or losses in the event You are not satisfied with any such resolution.
We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.
By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold Ola, its affiliates, its licensors, and each of its officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) Your violation or breach of any term of these User Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your violation of any rights of any third party, or (c) Your use or misuse of the Ola Credit Service/(s).
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties instead that is acceptable considering all the circumstances, taking into account the content and the purpose of these User Terms.
In the event of any contradiction or inconsistency between this User Terms and any other Customer T&Cs, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.
Ola reserves the right, at its sole discretion, to modify or replace any or all of these User Terms. Your continuous use of Ola Credit after such modification or replacement shall be deemed to be acceptance of the revised terms by You.
You may not assign Your rights under these User Terms without prior written approval of Ola. Ola can assign its rights under the User Terms to any third party.
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, "Disputes") the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of Ola as Ola may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator mutually appointed by Ola and You. The place of the arbitration shall be Bengaluru, Karnataka, unless otherwise mutually agreed by Ola and You in writing. Subject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in Bangalore, India.
These general terms & conditions of offer ("General Offer Terms") shall constitute a legally binding and enforceable contract between the Customer availing the Offer ("Customer(s)/ You/ Your") and ANI Technologies Private Limited ("OLA"). You are not bound in any way to participate in the Offer. By availing the Offer, You unequivocally accept to be bound by the terms set out below. The participation is voluntary and any purchase or transaction on the OLA Platform shall be deemed as acceptance of the terms and conditions mentioned herein. These General Offer Terms along with any other offer specific terms as may be issued by OLA from time to time shall constitute the entire understanding between OLA and You and these General Offer Terms shall supersede any other offer specific terms in the event of conflict unless such offer specific terms expressly supersede these General Offer Terms.
These Ola’s Referral Program terms and conditions are in addition to the service-user terms and conditions. To participate in Ola’s Referral Program, you must agree to these terms, which become part of the service-user terms and conditions.
IN NO EVENT OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OR ARISING OUT OF OLA REFERRAL PROGRAM SHALL EXCEED INR 1000/- (RUPEES ONE THOUSAND ONLY).
Your privacy matters to ANI Technologies Private Limited (the "Company", "we", "Ola", or "us"). This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.
The Privacy Policy covers both "online" (e.g., web and mobile services, including any websites operated by us such as https://www.olacabs.com or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and "offline" (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our "online" and "offline" activities, in relation to facilitation of taxi hire services through a network of third party drivers and taxi operators, are collectively referenced as the "Services". This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; (ii) are available through the Services; or (iii) interact with the Services and post or incorporate this Privacy Policy.
BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.
If you have questions about this Privacy Policy, please contact us through email address provided on our website and/ or Mobile Application.
Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided hereunder:
INFORMATION YOU PROVIDE TO US
We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
The current data fields that might be requested for are:
INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES
INFORMATION THIRD PARTIES PROVIDE ABOUT YOU
INFORMATION COLLECTED BY MOBILE APPLICATIONS
We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared:
WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.
You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.
THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF
We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf – such as drivers and companies they work for to provide the Services, other third parties including TFS to host the Services, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including TFS are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose.
Analytics TPSPs may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information.
We use a third party hosting provider who hosts our support section of our website. Information collected within this section of our website by such third party is governed by our Privacy Policy.
CO-BRANDED SERVICES.
Certain aspects of the Services may be provided to you in association with third parties ("Co-Branded Services") such as sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.
CONTESTS AND PROMOTIONS
We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.
ADMINISTRATIVE AND LEGAL REASONS
We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.
WHEN YOU SHARE INFORMATION
Protected Information may be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your ride that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.
BUSINESS TRANSFER
We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third party web sites or applications before submitting any Protected Information to third parties.
Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a "Share This" button, or interactive mini- programs that run on our online and mobile Services. These features may collect your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.
This Privacy Policy shall not cover the usage of any information about you which is obtained by the driver or the company to which the driver belongs, while providing you a ride on a cab booked using the Services, or otherwise, which is not provided by us.
The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
Ola hereby appoints Ola Support Manager as the grievance officer for the purposes of the rules drafted under the Information Technology Act, 2000, who may be contacted at support@olacabs.com. You may address any grievances you may have in respect of this privacy policy or usage of your Protected Information or other data to him.
From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.