
9.4. We will endeavour to respond to You within 2 (two) Business Days after You report an issue to Us, and We will
endeavour to resolve such issue as soon as reasonably possible. We note issues are generally resolved based on
the seriousness of the issue, and as such certain issues may be prioritised over others. We may not be able to
resolve all issues, and We will not be liable where You are not satisfied with Our handling or resolution of (or failure to
resolve) an issue.
9.5. If You forget or lose any luggage or property in a Vehicle during a Ride, You should contact Us as soon as possible
(and any event within 24 hours), and We will try to locate the items. If Your luggage or property is found, We will
contact You and advise You of how You will be able to collect Your luggage or property. Unless otherwise agreed (in
Our sole and absolute discretion), We will not deliver any luggage or property items to You (and if We agree to do so,
We may charge You a reasonable fee for doing so). Subject to our Ride Advantage Service Terms and Conditions, in
no event will We be liable for any loss or damage to Your personal effects and luggage.
10. PRIVACY
10.1. We collect, store, process and transfer personal information (including sensitive financial information) in compliance
with the Privacy Policy, the Privacy Collection Statement and these Customer Terms.
10.2. You consent to Our handling (including collection, use, storage and disclosure) of Your personal information in
accordance with the Privacy Policy and Privacy Collection Statement, including disclosing Your personal information
to third parties. The kinds of persons to whom Ola usually discloses personal information to include Customers,
relevant transport authorities, government and regulatory bodies, marketing agencies, and other third parties as
contemplated by the Privacy Policy and Privacy Collection Statement. Such personal information may also be
transferred or stored in a server outside Australia as contemplated by the Privacy Policy and Privacy Collection
Statement.
10.3. If We do not collect, store, use and disclose Your personal information as stipulated under these Customer Terms, We
may be unable to facilitate Your use of the Application and Services. For example, this is because We may be unable
to help You address problems with the Application, facilitate communications between You and the Drivers, and We
may be unable to make any required disclosures to any relevant transport authorities and government or regulatory
bodies.
10.4. You hereby expressly consent to:
(i) receive direct marketing and other communications from Us (including in respect of goods and services offered
by third parties) through the Application and Your registered phone number and email address; and
(ii) be contacted by Ola via phone calls, text messages, push notifications and/or through the Application,
and to the maximum extent permitted by Applicable Law, You agree that any communication You received from Us in
relation to Your use of the Application (including communications about fees, rates, referral or promotional offers) will
not amount to spam or unsolicited communication and are not required to include an unsubscribe facility. You may opt
out of receiving direct marketing communications and should refer to the relevant marketing material as to how to do
this.
10.5. Notwithstanding the foregoing, We may disclose the Registration Data to all companies within Our group, or any
government body as may be required by law or by any official directive or request from such government body or any
third party through a court process or other official agency.
11. INTELLECTUAL PROPERTY RIGHTS
11.1. The Application and all associated intellectual property rights (Ola IP) remain the property of Us or Our third party
licensors. Except as expressly stated, nothing in these Customer Terms grants You any rights in or related to the Ola
IP, and all rights not expressly granted to You are reserved by Us.
11.2. You must not:
(i) copy, reproduce, modify, create derivative works of, decompile, reverse engineer, or attempt to derive the
composition or underlying information, structure or ideas of, any Ola IP;
(ii) breach, disable, tamper with, or develop or use (or attempt) any workaround for any security measure provided
in the Application;
(iii) use any Ola IP in a way that infringes or misappropriates a third party’s intellectual property rights or moral
rights;
(iv) distribute, disclose or allow use of any Ola IP by any third party in any format, through any timesharing service,
service bureau, network or by any other means;
(v) merge or combine any Ola IP with any other technology not provided by Us; or
(vi) remove any proprietary notice language on any copies of any Ola IP.
11.3. Subject to Your compliance with these Customer Terms, We grant You a limited, non-exclusive, personal,
non-transferable licence during the term of these Customer Terms to use and access the Application on any Device
that You own or control and to run the Application solely for Your own personal use (including for the processing of
payments).
11.4. You are solely responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions,
ideas, images, videos, audio files or other materials or information posted or transmitted through the Application or
Device by or on Your behalf (Your Content).
11.5. You must ensure that Your Content is not unlawful and does not infringe any third party’s rights (including intellectual
property rights), and You must not:
(i) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene,
indecent or unlawful topic, blasphemous, pornographic, libellous, invasive of another's privacy, hateful, or
racially, ethnically objectionable, disparaging, or otherwise unlawful material or information, or any material
relating to or encouraging money laundering or gambling;
(ii) upload files that contain software or other material protected by intellectual property laws (or by rights of
privacy or publicity) unless You own or control the rights thereto or have received all necessary consents;
(iii) upload files that contain viruses, corrupt files, or any other similar software or programs that may damage
the operation of another computer or electronic device;