1.GENERAL

ANI Technologies Private Limited (“OLA”) has copyright over this Privacy Policy. Use by third

parties, even by way of extract, for any purposes is not allowed. Infringements may be subject to

legal action.

1.1 OLA values the trust you place in us and that is why we insist upon the highest standards for

driver / operator information privacy. Please read the following statement to learn about OLA's

information gathering and dissemination practices.

1.2 This privacy policy explains how OLA ("Our", "Us", "We", "OLA") collects and uses Your

("You", or "Your") personal and non-personal information shared by You either while registering as

a driver partner / operator or browsing on the OLA Driver Partner mobile application / OLA Operator

mobile application / the website Partners.OlaCabs.com (collectively “Site”) and Your access / usage

of Your account at Our Site (“Account”). For purposes of this Privacy Policy, “You” shall either

mean an “Operator” who has listed himself /itself and his / its fleet of vehicles on the Site and /or has

the Account to provide transport services through the drivers employed by the Operator; or (ii)

“Driver Partner” who has listed himself and his vehicle on the Site and / or has the Account to

directly provide transport services. For an Operator, “You” shall also include the drivers employed by

the Operator.

1.3 By using Our Site, You impliedly agree that We can collect, disclose and use Your information to

provide transport service, in accordance with the terms of this privacy policy ("Privacy Policy"). You

represent and warrant that the drivers employed by You to provide transport service have agreed for

collection, disclosure and use of their information by OLA. By visiting /using this Site, You agree to

be bound by the terms and conditions of this Privacy Policy.

2.INFORMATION COLLECTED

2.1 We may collect certain Personal Information from You as well as drivers employed by You to

provide transport services. ‘Personal Information' is data that can be used to identify a person

("Personal Information") including:

 2.1.1.Your full name, address, email address, telephone number, date of birth and any proof

of Your identity and/or address that We may request;

 2.1.2.Details of any bank account (including but not limited to, account holder, account

name, account number, available balance and transaction history of Your bank account) or

any other income documents as necessary by Us;

 2.1.3.Surveys that You complete through the Site or based on Our request;

 2.1.4.Information collected through “Cookies”; Please refer to section 3.2 and 3.3 for more

information on Cookies.

 2.1.5.Other details as set out below-

o 2.1.5.1.Your visits to Our Site;

o 2.1.5.2.Messages – read your sent and received text messages;

o 2.1.5.3Phone directory – directly call phone numbers from your directory and read your

phone status and identity;

o 2.1.5.4Photos / media / files – read the content of USB storage and modify and delete

content from your USB storage;

o 2.1.5.5Storage - read the content of USB storage and modify and delete content from

your USB storage;

o 2.1.5.6Contact Directory;

o 2.1.5.7Camera – take pictures and videos;

o 2.1.5.8Device ID & Location – read phone status and identity;

o 2.1.5.9View network connections;

o 2.1.5.10Full network access;

o 2.1.5.11Location data - approximate as well as precise location;;

o 2.1.5.12Web logs and other communication data, whether this is required for Our own

purposes or otherwise and the resources that You access whilst visiting Our Site.

2.2 In addition to the Personal Information, certain information may be collected from You at the time

You visit the Site (“Usage Information”). This data may include:

 2.2.1.IP address of Your server from where the Site is being accessed, the type of browser

(Internet Explorer, Firefox, Opera, Google Chrome, Safari etc.), the operating system of Your

system and the Site You last visited before visiting to Our Site, referring source which may

have sent You to the Site;

 2.2.2. The duration of Your stay on Our Site is also stored in the session along with the date

and time of Your access;

 2.2.3. The transactions that You either conduct with Us or with any third party through Our

Site; And

 2.2.4.Other information associated with the interaction of Your Site.

2.3 When You use the Site, some third party servers (which may be hosted by a third party service

provider) may collect information indirectly and automatically about Your activities on the Site; for

instance by way of cookies, web beacons or web analytics. This anonymous information is

maintained distinctly and is not linked to the Personal Information You submit to the third party and

shall not be used to identify Your Account.

 2.3.1. Web beacons are graphic image files embedded in a web page that provides

information form the user’s browser. This allows Us to monitor and ascertain the number of

users using the Site and selected sponsors, advertiser website and for what purposes.

 2.3.2. Web analytics are services provided by third parties in connection with a website. We

may use such services to find usability problems in order to make the Site easier to use.

These services do not collect information that has not been voluntarily provided by You.

Accordingly, these services do not track Your browsing habits. The information shared

through these services will not identify You or Your Account.

2.4 You represent and warrant that all information collected from you and shared by you

(including Personal Information and Usage Information), do not and will not violate any

provision of any agreement, applicable law, any order or judicial pronouncement to which

You are a party.

3.USE OF THE INFORMATION

3.1The information collected from You is used for the following purposes only:

 3.1.1. to facilitate Your use of the Site;

 3.1.2. to enable You to provide transport services to the customers;

 3.1.3.to respond to Your inquiries or fulfill Your requests for information about the various

services;

 3.1.4.to provide You with information about OLA’s products/services and to send You

information, materials, and offers from OLA;

 3.1.5.to send You important information regarding the Site, changes to OLA's terms,

conditions, and policies and/or other administrative information;

 3.1.6. to send You surveys and marketing communications that OLA believes may be of

interest to You;

 3.1.7. to help You address Your problems with the Site including addressing any technical

problems; ;

 3.1.8.if You purchase any content or avail of any service from the Site, to complete and fulfill

Your purchase, for example, to have Your payments processed, communicate with You

regarding Your purchase and provide You with related customer service;

 3.1.9. for proper administration of the Site;

 3.1.10. to conduct internal reviews and data analysis for the Site (e.g., to determine the

number of visitors to specific pages within the Site);

 3.1.11.to provide it for scrutiny to any statutory, regulatory or any other governmental

authority or any other agency as advised by government or any judicial body;

 3.1.12. to resolve disputes;

 3.1.13.detect and protect Us against error, fraud and other criminal activity; enforce Our

terms and conditions;

 3.1.14. We identify and use Your IP address to help diagnose problems with Our server, and

to administer Our Site. Your IP address is also used to help identify You and to gather broad

demographic information;

 3.1.15.to improve Our internal customer training;

 3.1.16. to comply with financial services regulation including retention of financial information

and transaction;

 3.1.17.to conduct financial and identity checks; fraud prevention checks; anti money

laundering and credit checks;

 3.1.18.collect / share your Personal Information for Your background verification, either by

Us or through a third party, including but not limited to court record verification and police

verification;

 3.1.19.to enhance the security of Our Site; and

 3.1.20 sharing the information with third parties in order to facilitate certain value-added

services provided by third parties to You or provide certain value-added services to You by

Us.

 3.1.21 We may share Your information, including your Protected Information and Usage

Information with third parties for any purpose, including but not limited to undertaking market

research/ study, enable feedback mechanism, conduct data analysis, determine and

customize product or service offerings, to improve the products or services or to make any

other benefits/products/ services available to You.

3.2 A "cookie" is a small piece of information stored by a web server on a web browser so it can be

later read back from that browser. Cookies are useful for enabling the browser to remember

information specific to a given user. We place both permanent and temporary cookies in Your

computer's hard drive. These cookies do not contain any of Your personally identifiable information.

You may choose to disable the cookies using the settings in Your computer system. However, if You

do so, You may not be able to use the full functionality of the Site.

3.3 Cookies may be used for the following purposes:

 3.3.1.Customize Your experience on Our Site;

 3.3.2.For obtaining information regarding use of the Site and assess which pages do You

visit the most in order to provide You with goods/services that may be of interest to You.

 3.3.3. To obtain information regarding Your IP address, location and other demographic

information such as age range and gender in order to ascertain users internet behavior.

 3.3.4.Assist in complying with regulatory obligations such as anti-fraud and anti-money

laundering obligations.

 3.3.5.For allowing Us to provide You with personalized services by remembering the choices

made by You with respect to language You prefer, geographical location where You are etc.

3.4 When You visit third party websites from Our Site, cookies embedded in such third party content

may be downloaded onto Your device. We do not control such third party cookies and the same are

governed by the terms and conditions of such third parties. Please read the terms and conditions

governing such third party websites for more information on the same.

4.RETENTION OF DATA.

4.1 To the extent legally permissible, after termination of Your Account with Us, We, shall retain all

the data collected from You

4.2 Please note that We will not require You to disclose Your personal or security detail vide email or

other communication. If You receive any email/ phone call/ SMS or other communication requesting

You to share Your personal/security/financial information, please do not respond to such requests

and delete such requests immediately.

4.3 "Phishing" is an attempt to steal personal details and financial account details from a website

user. Such “Phishers” use fake emails to lead users to counterfeit websites where the user is tricked

into entering their personal details such as credit card numbers, passwords, PIN etc.. We shall not

be held responsible for any loss, damage caused by responding to such emails and sharing

information with third parties specified under Sections 4.2 and 4.3.

5. DISCLOSURE OF INFORMATION

5.1 By using the Site, You consent to the collection, transfer, use, storage and disclosure of Your

information as described in this Privacy Policy, including to the transfer of Your information outside

of Your country of residence. You hereby expressly authorized Us to share Your information. We

may disclose Your information to Our employees, consultants, affiliates, agents, contractors,

business partners, associates, subsidiaries, investors, registered merchants/ agencies/ suppliers

with Us and other persons with whom We are required to share such information as per applicable

laws and on a need to know basis. In addition to the uses as set out in section 3 above, we may also

share information with third parties where You have expressed an interest in receiving information

about their goods/services. We may combine Your information with information We collect from

other companies and use it to improve and personalize the Services we provide.

5.2 However We may disclose the personal data or any other information collected form You to any

statutory, lawful enforcement body, regulatory body or court if We are under a duty to do so or

required by law to disclose or share Your personal data or any other information collected from You.

5.3 We may further use Your information in an aggregate form to ascertain the usage of the Site, for

development of marketing and strategic business plans etc. Please note, that in such use of

information, no individual user shall be identified separately.

5.4 In order to prevent money laundering activities and comply with applicable regulations, We may

report suspicious transactions to law enforcement agencies. You hereby grant Us the right to share

Your information with such law enforcement agencies in the event of any activity that may seem

suspicious in Our sole discretion. In the event We notice any suspicious activity on the Site, We

may, without prior intimation to You, (1) report such instance to the law enforcement agency and

share all relevant information that may be required for investigation; (2) suspend Your Account

during the period of investigation; and (3) block Your use of our site under a cobranding

arrangement with an entity and withhold such funds.

6.SECURITY

6.1 We strive to ensure the security, integrity and privacy of Your Personal Information and to protect

Your Personal Information against unauthorized access or unauthorized alteration, disclosure or

destruction. We adopt adequate measures to prevent unauthorized access to Your Personal

Information.

6.2 We reserve the right to conduct a security review at any time to verify Your identity. You agree to

provide Us all the information that We request for the security review. If You fail to comply with any

security request, We reserve the right to terminate Your Account with Us and prohibit Your access to

the Site.

6.3 We are not liable and cannot be held liable for any breach of security or for any actions of any

third parties that receive Your Personal Information.

6.4 We are not responsible for the authenticity of the Personal Information supplied by You.

6.5 Notwithstanding anything contained in this Policy or elsewhere, We shall not be held responsible

for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is

attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that is beyond

Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of

God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of

government, computer hacking, unauthorised access to computer data and storage device,

computer crashes, breach of security and encryption, etc.

7.LINK TO OTHER SITES

7.1 Our Site may provide links to other sites. These links are provided for Your convenience only

and the provision of these links does not mean that sites are related or associated with Us. Please

note that these Sites have their terms of use and privacy policies. You should check their privacy

policy before You submit Your Personal Information or any other data with them. We don’t guarantee

the content, reliability, trustworthiness and/or the security of those sites.

7.2 We may have certain features on Our Site which may be hosted by third parties, Your interaction

with such features shall be governed by the privacy policy of such third parties.

7.3 We shall not be responsible for any loss, damage, claim or expense caused as a result of You

accessing these third party sites and features.

8.USER DISCRETION

You can always choose not to provide information and in such cases, if the information required is

classified as mandatory, You will not be able to avail of that part of the Site, services, feature or

content.

9.COMMUNICATIONS

9.1 We may contact You via the e-mail address and phone number as provided by You to Us. You

may also receive system-generated transactional e-mails such as confirmations, notification of

transfer of payments, notification of password changes etc.

9.2 You hereby expressly consent to receive communications from Us on Your OLA Driver Partner

mobile application / OLA Operator mobile application or through Your registered phone number

and/or e-mail id. You agree that any communication so received by You from Us will not amount to

spam, unsolicited communication or a violation of Your registration on the national do not call

registry.

9.3 You hereby expressly consent to receive communications (whether through email, SMS, phone

calls or through any other means) from Us and/or third parties undertaking activities as per section 3

of this Privacy Policy; and/or third parties offering value-added services to you, through Your

registered phone number and/or e-mail id and/or the Site and/or any other means as we deem fit.

You hereby consent to receiving such information and You agree that you shall not hold Us

responsible for such communication received from third parties. You agree that any communication

so received by You from Us/third parties will not amount to spam, unsolicited communication or a

violation of Your registration on the national do not call registry.

10.REVISION OF THE POLICY

10.1 This Privacy Policy can change at any time to include / exclude clauses without prior notice to

You and OLA does not bear responsibility for updating Users on the same. Any changes will be

effective upon posting of the revisions on the Site.

10.2 Unless otherwise specified by Us, revised policy will take effect automatically and be binding on

and from the day they are posted on the Site. You are advised to regularly check for any

amendments or updates to the Privacy Policy from time to time. By continuing to access, You will be

deemed to have agreed to accept and be bound by such revised policy. If You do not agree to the

revised policy, You should discontinue accessing Our Site. Please go through the Privacy Policy

from time to time to be informed about any changes that may have been made.

11.GRIEVANCES

If You have any concern, question, grievance or complaints in relation to the Site or its content, or

this Privacy Policy, You can contact Us through the “Support” section on the Site.

12. GOVERNING LAW AND DISPUTE RESOLUTION.

This Privacy Policy shall be governed by and construed in accordance with the laws of India. All

disputes in relation to these Terms will be adjudicated exclusively before a competent court in

Bangalore, India only.